Privacy Policy

Last updated: February 2026

TravelReady24 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our UK ETA application service.

1. Information We Collect

Personal Information

When you use our service to apply for a UK Electronic Travel Authorisation (ETA), we collect the following information:

• Full name, date of birth, and gender
• Citizenship and nationality details
• Contact information (email address, phone number)
• Residential address
• Passport details (passport number, issuing country, expiry date)
• Travel information (intended UK entry date)
• Employment details
• Guardian information (for applicants under 18)

Documents

We may request you to upload:

• Passport photo page
• A selfie for identity verification

Payment Information

Payment is processed securely through Stripe. We do not store your full credit card details on our servers. Stripe handles all payment data in compliance with PCI DSS standards.

Technical Information

We automatically collect:

• Browser type and language preference
• Timezone information (used to display delivery estimates)
• Pages visited and interaction data (via Google Tag Manager)

2. How We Use Your Information

We use your personal information to:

• Process and submit your UK ETA application
• Communicate with you about your application status
• Send order confirmation and processing updates via email
• Verify your identity through document review
• Process your payment
• Comply with legal and regulatory obligations
• Improve our services and user experience

3. Email Communications

We use Brevo (formerly SendInBlue) to send transactional emails including:

• Order confirmation
• Application status updates
• Document upload requests
• ETA approval notifications

These are service-related emails necessary for processing your application. We do not send marketing emails without your explicit consent.

4. Data Storage and Security

We take the security of your data seriously:

• All data is transmitted over encrypted HTTPS connections
• Uploaded documents are stored in secure, access-restricted directories and are not publicly accessible
• Payment processing is handled by Stripe with PCI DSS Level 1 compliance
• Database connections use secure, authenticated access
• Sensitive personal data (passport details) is automatically cleaned from our systems after your application has been processed

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy:

• Application data is retained for the duration of your ETA processing plus a reasonable period for record-keeping
• Sensitive passport information is automatically purged after processing is complete
• Payment records are retained as required by applicable financial regulations
• Incomplete applications are periodically cleaned from our system

6. Third-Party Services

We share your information with the following third-party services, solely for the purpose of providing our service:

• Stripe — for secure payment processing
• Brevo — for transactional email delivery
• Google Tag Manager / Google Analytics — for website analytics and advertising performance
• Railway — for application hosting

We do not sell your personal information to any third party.

7. Cookies

Our website uses cookies and local browser storage to:

• Save your application progress so you can return and complete it later
• Maintain your session during the payment process
• Remember your language preference
• Collect anonymized analytics data

You can manage your cookie preferences through your browser settings.

8. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate personal data
• Erasure — request deletion of your personal data
• Restriction — request restriction of processing
• Portability — request transfer of your data in a machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our service can be used to submit ETA applications for minors (under 18). In such cases, the application must be completed by a parent or legal guardian, whose details are also collected.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]