Contact Us

Have a question about your UK ETA application or need assistance? We're here to help. Choose the best way to reach us below.

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Email Support

For general enquiries and application support

[email protected]

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Application Status

Check your email for status updates, or contact us with your reference number

[email protected]

Response Times: We aim to respond to all enquiries within 24 hours during business days. For urgent matters related to imminent travel, please include "URGENT" in your email subject line.

When Contacting Us

To help us assist you as quickly as possible, please include the following information in your message:

Your application reference number (e.g., ETA-2026-XXXXXX)
The email address used during your application
A clear description of your question or issue

Common Questions

How long does processing take?

Processing times depend on the speed you selected: Standard (up to 24 hours), Express (up to 4 hours), or Rush (up to 1 hour). You will receive email updates as your application progresses.

I haven't received my confirmation email

Please check your spam or junk folder first. If you still cannot find it, contact us with your reference number and we will resend it.

Can I modify my application after submitting?

Depending on the status of your application, modifications may be possible. Please contact us as soon as possible with your reference number and the changes you need.

How do I request a refund?

Please review our Terms and Conditions for our refund policy, then contact us with your reference number and reason for the refund request.

Important Notice

TravelReady24 is a private third-party application assistance service. We are not affiliated with the UK Government or the UK Home Office. For official UK ETA information, please visit the UK Government website.